Terms & Conditions

These Terms and Conditions (“Terms”) govern the use of services provided by Divine Designs Wedding & Events(“we”, “us”, or “our”) and apply to all clients who engage our wedding and event planning, coordination, and styling services.

By booking our services or accessing our website, you agree to these Terms and our Privacy Policy.

1. Services Provided

Divine Designs Wedding & Events provides a range of services including (but not limited to):

• Wedding and event planning
• Styling and setup services
• On-the-day coordination
• Vendor and logistics management

Specific inclusions will be outlined in your individual quote or service agreement.

2. Booking and Payments

• A non-refundable deposit is required to secure your date.
• The remaining balance is due as per the payment schedule outlined in your agreement (typically 30 days prior to your event).
• Late payments may incur a fee and affect our ability to deliver services.
• Payments can be made via bank transfer and PayPal.
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3. Cancellation and Refund Policy

• Cancellations must be submitted in writing.
• Deposits are non-refundable.
• If cancellation occurs after a certain stage of planning, a partial refund may be considered based on the work already completed.
• In the event we must cancel due to unforeseen circumstances, a full refund will be issued or an alternative service provider may be recommended.
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4. Client Responsibilities

You agree to:

• Provide accurate event details, preferences, and timelines.
• Respond promptly to emails and communication.
• Inform us of any changes that may impact your event (venue, vendors, timelines, etc.).
• Ensure that vendors not sourced through us are informed and cooperative on the day of the event.

5. Third-Party Vendors

• We may recommend or coordinate with third-party vendors. While we work only with trusted professionals, we are not liable for the performance, delays, or actions of these third parties.
• You are responsible for reviewing and signing their contracts directly unless stated otherwise.

6. Force Majeure

We are not responsible for any failure or delay in performance due to events beyond our control, including but not limited to acts of nature, pandemics, government restrictions, or venue closures. In such cases, we will work with you to find alternative solutions where possible.

7. Liability

While we take every precaution to ensure a smooth and safe event, Divine Designs Wedding & Events is not liable for:

• Personal injury or property damage during the event
• Loss of personal items
• Errors caused by third-party vendors or venue staff

Clients are advised to consider wedding/event insurance for additional protection.

8. Photography and Promotion

Unless otherwise agreed in writing, you grant Divine Designs permission to use professional photos of your event (provided by your photographer) for marketing purposes including website, social media, and promotional material. We will always credit the photographer when applicable.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Clients will be notified of any changes relevant to their booked services.

10. Contact Information

For questions about these Terms, please contact:

Rachel – Divine Designs Wedding & Events
📧 dd.weddingevents@outlook.com
🌐 www.divinedesignsweddingevents.com.au
📍 Newcastle, NSW, servicing Hunter Valley, Sydney, Central Coast, Port Stephens & beyond.